FAQ
Getting Started
Welcome to the DynaVerse! If you're new to DynaVap, we're here to help.
DynaVap is a vaporizer that doesn't require a battery; instead, it's heated with a torch or induction heater. If you already have one of these, great! If not, we recommend getting one to use with your device.
How does battery-free work, check out this video on How the DynaVap Works.
Before using your device, please read these instructions carefully. When you receive your package, please examine it to make sure everything is in satisfactory condition. If you have any damaged or unsatisfactory items, please contact us at customer support so we can fix the issue. If you're no longer interested in an item, you can submit a return request through our self-serve page.
All of our M and B devices come with a snap stash, while the Omni and VonG(i) devices come with a wooden DynaStash. Our devices have interchangeable parts, so you can mix and match tips and stems. While different models may require additional or fewer components, the core parts of every DynaVap device remain consistent.
We hope this information helps you enjoy your DynaVap device to the fullest. If you have any further questions or concerns, please don't hesitate to contact us.
What's the difference between the devices?
What are the differences between the Tips?
I JUST RECEIVED MY NEW DYNAVAP
STEP 1: Inspecting Your Device: A Comprehensive Checklist
Please follow these instructions to inspect your device thoroughly. It is essential to carefully examine each component to familiarize yourself with your device and identify any potential issues. Here is a list of things to check:
1. Does your device have a cap?
- Is the cap undamaged and free from dents?
- Note: Some caps may have dark edges due to the laser cutting technique. Please refer to the accompanying clip for more information.
2. Look into the tip:
- Is there a CCD in place?
3. Remove the tip:
- Check if the high-temperature o-rings are correctly positioned and fully intact.
- Please note that the B model does not require o-rings on the tip.
4. Look into the stem:
- Can you see a condenser inside?
5. Disassemble and reassemble the device:
- This step ensures easy assembly and disassembly in the future.
6. Inspect the entire device:
- Look for any manufacturing issues that need attention and require proper care.
By following these steps and paying attention to the details mentioned, you can thoroughly inspect your device and ensure its proper functionality.
STEP 2: Cleaning Your Device
Note: While we clean our devices, it's important to consider the following:
- Our devices and parts are small, and machining oils can get trapped, resulting in residue.
- All our devices are hand-assembled, and we use DynaWax to facilitate smoother assembly. Therefore, some residue may be present on the device.
After inspecting your device, it is crucial to clean it thoroughly before use. Follow these steps to ensure proper cleaning:
1. Wash your device:
- You have the option to either take it apart or leave it assembled.
- To wash your device, you can use one of the following methods:
a. Run it under hot water with dish soap.
b. Give it a quick bath in isopropyl alcohol (IPA) and rinse with water.
c. Place it in the dishwasher (excluding BB and other glass stems). DynaVap devices are dishwasher safe.
- Important: The cap is not dishwasher safe. Do not soak or submerge the cap in any cleaning solution or water.
2. Caution when disassembling:
- If you choose to take your device apart completely, exercise caution. the CCD and o-rings are small and can be easily lost if not handled carefully.
- If you notice difficulty during disassembly, try a twist and pull motion. If you still cannot take it apart, please contact customer support for assistance.
3. Cleaning the cap:
- To clean the cap, use a q-tip dipped in isopropyl alcohol solution or water.
- Swab the inside of the cap thoroughly to remove any residue.
4. Ensure complete drying:
- Allow your device to dry completely before using it.
5. Reassemble your device:
- If you notice difficulty during reassembly, try using some lubricant to slide the parts together, like our DynaWax. Any nontoxic, non-flammable, food grade lubricant should do just fine.
STEP 3: Testing Your Cap
Before using your device, it is important to test the functionality of your cap. Follow these steps:
1. Dry run:
- Perform a dry run to ensure your cap is functioning correctly.
- Do not pack the tip and heat the cap until you hear a click.
You can find more information about our caps here.
STEP 4: Cap Fitment Test
Test the fitment of your cap on the device by following these steps:
1. Place the cap on your device.
2. Give your device a shake.
3. Does the cap slide off easily?
- If your cap is loose and slides off easily, refrain from using the device until making the following adjustments.
Watch How to Tighten/Loosen Cap to adjust your cap for fitment.
- If the cap is too loose or tight, make the necessary adjustments using the following steps.
- If these adjustments do not resolve the issue or if you're experiencing this problem with the Armored cap (due to the thickness of the material), please contact customer support for assistance.
By following these steps, you can ensure that your cap is functioning properly and fits securely on your device to avoid any injury or burning.
Our DynaStashs provide a magnet on them as a cooling station for your DynaVap to rest on and to be able to remove the cap with our injury. If you notice your cap has gotten stuck on your tip and cannot be removed, please let us know.
After you have cleaned your device and tested your cap and everything seems to be functioning as it should, off to the races!
*Please know, our devices may take some time to learn and understand. Practice makes perfect. Do not hesitate to reach out for advice or assistance, we are here to help.
About the Tip
- The tip is the piece where you would pack your product.
- There are multiple types of tips. All tips are compatible with all of our devices.
- The first original and standard type is our 5-fin stainless steel tip.
- All tips require a CCD.
- Most of our tips have an adjust-a-bowl feature.
- All tips except the new "B" tip need o-rings. (The B Tip can be used with the B Stem without o-rings. All other stems, the B Tip needs o-rings.)
About the Cap
- The cap is an important part of your device.
- This piece signals you when the heat has hit the perfect temperature for vaporization.
- All of the caps are made of stainless steel.
- When the cap is at the temperature, you should hear the two metal discs in the cap snap together to make a clicking noise.
- The cap is what goes over the tip and is the part you heat up.
About the Condenser
- The condenser is the center tube that runs from the tip to the mouthpiece.
- The condenser is what channels the vapor through the device to ensure quality hits.
- All of the condensers are titanium.
- There are two sizes of condensers, standard, and XL.
- The standard size is compatible with our M and VonG. XL condenser fits the Omni or the "B".
- All devices require o-rings on their condensers except for the "B".
- PLEASE NOTE: If you want to make your M or VonG longer, you can use an XL condenser and mouthpiece kit to give it more length. Here is a short clip demonstrating how to make your M an XL.
About the Stem (midsection)
- The stem is the body of the device
- Stems are interchangeable if compatible with our tips
- The M stem is made of stainless steel
- The M stem is tapered with a 10mm mouthpiece so that it can be used with a 10mm female water pipe
- The M stem will fit the standard condenser and the XL condenser with an additional mouthpiece
- The Omni stem fits the XL condenser
- The Omni stem is made of titanium
- The Omni stem included airflow holes for a manual control option
- The VonG(i) stem is made of titanium
- The VonG stem includes an airflow hole for a manual control option and an interchangeable titanium sleeve with smooth rotation for easy-to-control airflow
- The VonG(i) mouthpiece side of the stem will fit 10mm and 14mm water pieces.
- The BB stems are made from borosilicate glass
- The "B" stem is made out of silicone
- The WoodWynd stem is made of wood and titanium
About the O-rings
- There are 2 types of o-rings. Most of the devices require
- The condenser o-rings come with one slightly larger ring for the center of the condenser.
- Moisturize the o-rings regularly to extend the longevity of their life.
- The O-rings are the pieces that hold the condenser in place.
- It is not recommended to soak your device in iso with the o-rings still on.
- The o-rings are made of Viton Rubber
About the CCDs
- The CCDs are the "screens" or "filters" that come preloaded in our tips.
- There are two types of CCDs, titanium and stainless.
- CCDs are needed to help prevent the product from being sucked through.
- All of our devices use a CCD.
- CCDs will need replacing over time of continual use.
Each device is made up of:
1. Cap
2. Tip
3. Midsection
4. Condenser
with some having a
5. Mouthpiece.
Each model weighs less than half an ounce. Standard length VapCaps are 92mm overall length, with XL models at 109mm for overall length. Our devices are modular, meaning you can mix and match parts to build your perfect experience!
Our signature designed DynaVap Caps are engineered to “click” when heated to the ideal vaping temperature and feature the multitasking digger-outer tip.
Note: Inside the crimped end of the cap are two discs that click together to create the sound. Sometimes the Cap will click once or twice during heat up and cool down. This is completely normal.
VIDEO: Getting to know your DynaVap Cap
The Captive Cap
- Updated Functional Geometry
- Two indents help the cap stay on while offering a more even distribution of the airflow
- Heat & Cool discs indicate the proper temperature ~240°C +/- 10°C
- Standard Cap Sold on all devices
- Compatible with all devices
Low Temp Captive Cap
- The Low Temp Cap provides a whole new experience with your DynaVap Device
- Engineered to 'click' at a lower temperature ~215°C +/- 10°C
- Unique logo to differentiate it from other caps
- Captive indents to help the cap stay on
- Compatible with all devices
The Standard Cap
- The Standard Cap has NO Captive indents
- Our signature OG cap
- Engineered to 'click' when heated to the ideal temperature ~240°C +/- 10°C
- Features multitasking digger-outer tip
- Compatible with all devices
The Armored Cap
- Higher mass for longer and further extraction
- Captive Indents to help keep the cap on during use (fits a bit tighter due to the mass)
- Heating references on the cap to help indicate where to heat for optimal performance
- Will fit in DynaStashes but Induction Heater compatibility may vary due to the size of the cap
Please Note: The Armored Cap retains heat for an extended period of time and has therefore been designed with a tighter fit on your VapCap tip to reduce the likelihood that it will fall off during use. As a result, the Armored Cap may scratch certain titanium and PVD colored tips and caution should be used in the placement and removal of the Armored Cap from your device. Scratches are normal and do not affect the performance of our tips or present a health risk.
All Caps can be adjusted to your level of snugness with a quick squeeze.
Please watch this video for tips on how to adjust your cap.
The tip is the extraction chamber where you put your choice of product. We offer many different types of tips that are cross-compatible with all devices. Tips come in Stainless Steel or Titanium for different experiences.
All Tips (except the B) have an adjust-a-bowl feature. Allowing you to reduce the extraction chamber to suit your needs. The B tip is only a half bowl chamber for easy micro-dosing.
The Tip Breakdown
Stainless Steel B Tip
The "B" tip is a new style of Stainless Steel Tip, featuring our first single-fin design for quick and simple extraction. The Tip chamber is optimized for extraction efficiency. Half-Bowl design for easy micro-dosing.
Stainless Steel M Tip
The 2021 Stainless Steel Tip - a Septa serrated fully faceted extraction chamber that functions as a built-in grinder sits atop an incremental fin design to help further cool the vapor.
Stainless Steel M Plus Tip
First finless tip with heat indication markers, designed to provide faster heat up. The tip is 15% larger by volume compared to the previous 2021 "M" model. Capable of near-complete extractions in a single heat cycle.
Titanium Tip
Our signature Titanium Tip features 5 fins for effective control of heat distribution and 3 helical heat exchange channels for improved airflow.
Omni Titanium Tip
The Omni Tip - A Nona notched completely contoured extraction chamber that doubles as a built-in grinder sits atop a trisected 9 fin profile allowing for faster heat exchange.
VonG Titanium Tip
The VonG Tip - A Nona notched completely contoured extraction chamber that doubles as a built-in grinder sits atop a trisected 5 fin profile allowing for faster heat exchange.
Note: Stainless steel tips include stainless steel CCDS, & titanium tips include titanium CCDS.
The DynaCoil is a precision-engineered concentrate adapter constructed from one continuous piece of medical-grade titanium.
The DynaCoil is designed for use with many full melt concentrates. The intricate construction holds concentrates in position while providing a full-flavored experience.
LESS IS MORE - be careful: too much product will clog the tip.
The DynaCoil is compatible with all DynaVap Tips!
Looking for something to house your DynaVap vaporizer in? We have many options!
SlimStash
Contains a compartment to fit a 92mm standard length (non-XL) device. This Stash contains a singular compartment for your vaporizer.
Fits: The M, VonG (i), The BB3
DynaStash
Contains a compartment to fit a 92mm standard length (non-XL) device and another compartment for storing your preferred vaping material.
The standard DynaStash does come with a compartment for a tool, sold separately.
Fits: The M, VonG (i), The BB3
DynaStash ER
Contains a compartment to fit a 92mm standard length (non-XL) device and another compartment for storing your preferred vaping material.
In addition, the DynaStash ER comes with a Stash Tool and silicone container for extracts.
Fits: The M, VonG (i), The BB3
DynaStash XL
Contains a compartment to fit a 109mm XL length device and another compartment for storing your preferred vaping material.
The DynaStash XL does come with a compartment for a tool, which can be ordered separately.
Fits: The Omni, The WoodWynd, The BB6
DynaStash XL ER
Contains a compartment to fit a 109mm XL length device and another compartment for storing your preferred vaping material.
In addition, the DynaStash XL ER comes with a Stash Tool and silicone container for extracts.
Fits: The Omni, The WoodWynd, The BB6
The SlingStash
Introducing the innovative SlingStash by DynaVap, designed for convenient on-the-go usage and secure storage. Crafted from precision-machined aluminum tubing, the SlingStash boasts an ingenious overlapping silicone sling that prevents dirt and debris infiltration. This sleek solution accommodates standard-length devices (92mm) snugly and without rattling.
The integrated silicone-molded decapper enhances usability, enabling effortless one-handed device operation. Notably, the silicone cup is removable, catering to XL devices up to 108mm, except BB6 and BB9 models, while being optimized for The "B".
This accessory showcases a robust combination of aluminum and silicone, securing devices odor-tight and allowing personalized device and material arrangement. Choose between Black or Green Sling options.
Additionally, while the Armored cap harmonizes with the SlingStash and its integrated decapper, prudent cooling time is advised before decapping due to the cap's added mass and heat.
Fits: The B, The M, VonG (i) / Remove the storage cup: Fits: The Omni, The WoodWynd
Our VonG, B and M devices are compatible with a 10mm bong without an adapter needed.
The VonG and B devices are tapered to fit a 14mm bong without an adapter needed.
For the units to fit in a 14mm bong, you need the fat mouthpiece adapter.
The black rubber Fat Mouthpiece serves as an optional mouthpiece for many of our devices. In addition, the Fat Mouthpiece serves as a 14mm adaptor to create a seal for a female coupling or water pipe adaptor (WPA). The Fat Mouthpiece will not fit in any DynaStash or SlimStash.
Check out our BLOG on How to Inhale Weed
How to Use
We recommend that you use a butane torch lighter for optimal results. To ensure even heating, apply the heat to the cap, away from the end, and rotate the device steadily until you hear/feel a click. Directly heating the end of the cap will cause it to click prematurely, causing reduced vaporization.
DO NOT apply heat past the click.
Overheating will premenantley damage the cap.
With a torch lighter and a titanium tip, the typical heat-up phase takes 3-6 seconds and remains at vapor production temperature until the cool-down click about 30 seconds later. After the cool-down click, it is safe to begin another heating cycle. When using a soft flame lighter, the heat-up phase takes about 15 seconds. The stainless steel tip requires a longer heat-up time than the titanium tip.
VIDEO: Advanced Heating Tips
You can also heat your device with an Induction Heater.
VIDEO: Induction Heater Tips
Did you just receive your new Armored Cap and you're not so sure on how to heat it? View this how-to video for the best results. Please contact us if you need further assistance.
Watch this video to learn how to easily replace o-rings on the tip of your device.
Here is how to loosen your cap if it is too snug or how to tighten your cap if it continually falls off.
To allow for the tolerances of the different tips, the caps can be adjusted to your level of snugness with a quick squeeze.
All you need to do is squeeze the cap between your thumb and index finger. When you are done, the cap should be somewhat oblong. You may need to squeeze for 5-10 seconds. If this doesn't help to resolve your issue please contact Customer Support.
VIDEO: How to Adjust your Captive Cap
VIDEO: Why Doesn't my Cap Fit?
Click Here to learn how OR
VIDEO: How to Use the Wand by Ispire with DynaVap Vaporizers
Tip: The Wand can be used with or without the DynaVap Glass adapter (sold separately). Please check out the DynaVap Wand Adaptor to learn more.
The adapter provides a hands-free experience. If you want to use the Wand as a tabletop device then the adapter would be the accessory for you. The adapter holds the devices straight up and down without holding your DynaVap in the heating chamber during a session.
The Wand combined with borosilicate glass, creates a safe and easy experience by eliminating the need for a torch by a induction heating method.
Watch this video on how to use the Bonger by DynaVap
Watch this video on getting started with The "M" Plus
Watch this video to get started with The "B"
How to Clean
To clean your device we suggest any cleaning solution of your choice, Isopropyl alcohol or just hot water and soap.
Let your device sit in the cleaning solution for a few hours and make sure to rinse it thoroughly with hot water. Use a cotton swab or pipe cleaners to help remove any additional buildup left in the device.
REMEMBER: DO NOT SOAK YOUR CAP OR ANY WOOD PARTS
TIPS:
- The more frequently you clean your device the easier it will be to clean.
- A clean device provides better taste
- If parts are hard to take apart run the device under hot water and use a twist and pull motion to pull pieces apart.
- Use a cotton swab to clean the inside of the cap.
- You do not need to remove the CCDs for cleaning, that is optional.
- Isopropyl alcohol can dry out the o-rings, remove rings before cleaning or use Dynawax to keep the rings moisturized to extend their life.
- All Metal Devices are dishwasher safe.
VIDEO: How to Clean The "M" by DynaVap
VIDEO: DynaVap Use & Care
Cleaning with alcohol or other flammable liquids is not recommended. Alcohol will not damage any component of the VapCap, even with prolonged soaking, but we do not recommend using it.
Simple Soapy Water should be sufficent.
If your device does not seem to be working correctly, or your cap is not performing like it used to we suggest using a small amount of soapy water or your chosen cleaning solution and a cotton swab to swab out the inside of the cap instead of soaking it.
We do not suggest soaking your cap in any solution. If you choose to soak it please allow the cap to completely dry before use. We suggest allowing at least 24 hours before using the cap just in case there is still moisture in between the crimped area.
Heating your cap with moisture in the crimped area could ruin the cap
How to remove Scorch (black soot) from your cap:
Scorch marks are part of the normal use patina but it can be removed.
There are a couple of ways to remove the scorch marks and soot from the stainless steel cap.
-Wash the cap with warm water and apply any of the following suggestions: metal polish, steel wool or a baking soda and vinegar mix.
*Cleaning suggestions apply to all caps. If you cleaned your cap and it still does not work properly reach out to customer service, our caps are covered by a limited warranty.
You will need:
Isopropyl Alcohol - the higher % the better
Water tight container
Your dirty DynaCoil
To remove the dirty Dynacoil
- Remove the tip and cap
- Set the cap and stem to the side
- Fill the container with alcohol
- Put the tip and coil into the container with liquid
- give it a good shake and let it sit for a few hours
after a few hours, the solution should break up the residue - Rinse the tip and coil with warm water
- Use your digger outer side of your cap to remove the condenser from the stem The condenser will be the tool to help remove your DynaCoil
- Slowly insert the condenser into the bottom of your tip with your finger covering the top opening of the tip.
- Gently push, if you push too hard you can potentially uncoil the DynaCoil. If the coil is still difficult to remove try soaking it longer.
- Once the coil is removed let just the coil soak for a few more hours or until clean.
You will notice some discoloration on the coil, just like any metal you heat up you will notice some patina build-up but this will not affect the performance.
Discoloration on stainless steel surfaces caused by heat can be stubborn, but there are several methods you can try to restore the original appearance. Keep in mind that these methods might not work perfectly for severe discoloration, and it's a good idea to test any cleaning solution on a small, inconspicuous area before applying it to the entire surface. Here are some steps you can take:
1. Baking Soda Paste:
- Make a paste by mixing baking soda and water.
- Apply the paste to the discolored area.
- Gently rub the paste in a circular motion using a soft cloth or sponge.
- Let the paste sit for a while (around 15-20 minutes).
- Wipe off the paste and rinse the area with water. Dry with a clean cloth.
2. Vinegar Solution:
- Mix equal parts of water and white vinegar.
- Moisten a cloth or sponge with the vinegar solution.
- Rub the discolored area gently in the direction of the grain of the stainless steel.
- Rinse the area with water and dry it thoroughly.
3. Commercial Stainless Steel Cleaners:
- There are various stainless steel cleaners available on the market. Follow the manufacturer's instructions for usage.
- Many stainless steel cleaners are formulated to remove discoloration and restore shine.
4. Bar Keepers Friend:
- Bar Keepers Friend is a cleaning product known for its effectiveness on stainless steel.
- Apply a small amount of Bar Keepers Friend to a damp cloth or sponge.
- Gently rub the discolored area, following the grain of the stainless steel.
- Rinse thoroughly and dry.
5. Stainless Steel Polishing Cream:
- Stainless steel polishing creams are designed to remove stains and discoloration from stainless steel surfaces.
- Apply a small amount of the polishing cream to a soft cloth.
- Rub the discolored area in a circular motion.
- Wipe away the cream and rinse the area with water. Dry thoroughly.
6. Avoid Abrasive Materials!
- Avoid using abrasive scrubbers or steel wool, as they can scratch the stainless steel surface and make the problem worse.
Remember, patience is key when trying to remove discoloration from stainless steel. It might take a few attempts and some gentle scrubbing to see results. Always follow the care instructions provided by the manufacturer for your specific stainless steel items.
Troubleshooting
Are you having a hard time reassembling your DynaVap after cleaning?
We offer DynaWax, a beeswax and hemp wax mixture to lubercate the parts of your DynaVap for smoother assembly.
DynaWax is also what we coat our DynaStashs with. It's great to help extend the life of any wood products!
If you do not have any DynaWax, you can use any nontoxic and nonflammable oil, such as vegetable oil, coconut oil, or mineral oil.
If you continue to have issues assembling your device please reach out to us at customer service. We are happy to help.
Are you heating your device and you keep combusting? Try the tips below to see if you get better results.
Heating with a torch:
- If using a torch, heat the cap in a quiet area.
- Listen and feel for the click that indicates proper heating.
- Heat the middle of the cap, not the end, and rotate while heating.
- If more than 6 seconds pass without hearing the click, stop heating and let it cool down.
- Heat your device again and draw after the heat up click to see if you get better results.
Heating with the Ispire Wand (without adapter):
- Adjust where you hold the device in the heating chamber.
- Ensure the cap slightly sticks out the other end of the heating chamber, so heat is not solely focused on the discs.
- If you don't get vapor on the first draw, try priming the tip by heating it until the click and letting it cool without drawing from your device.
- After the cool-down click, heat your device again and draw to see if you get better results.
Using the adapter (if applicable):
- Make the following adjustments to the adapter if you haven't already:
- Remove the silicone glove from the glass cup.
- From the top of the device, with the screen and buttons facing up, insert the glass cup. It should easily drop into the chamber and slide into the glove.
- Insert the silicone glove from the bottom into the heating chamber.
This adjustment helps lift the cup higher into the chamber, ensuring the cap receives the proper heat for notification.
You can also try the priming technique with the adapter adjusted as well.
If you've tried the techniques above and are still experiencing combustion without proper cap function, please contact Customer Support.
We apologize for any inconvenience caused and appreciate your understanding. If you have any further questions or need assistance, please feel free to reach out to us.
DynaVap devices require no batteries or electronics to work, but rather utilize any heat source (torch or induction heater), to heat a temperature indicating cap on a conduction/convection chamber.
No Batteries. No Fuss.
Just pack, re-cap, heat, and enjoy!
Check out these awesome videos of George explaining the technicalities behind his device and how it works!
VIDEO: The Functionality of the DynaVap
VIDEO: How the Tip Works and the Purpose Behind the Different Tips
Learn more about how to heat the DynaVap here: How to heat a DynaVap Vaporizer
Tips about the caps that everyone should know
Facts about our Caps!
- Did your cap come with some discoloration around the edges? This is normal and from the laser cutting the cap shape. Here is a video explaining the dark edges.
- All of our caps are made with stainless steel.
- Each cap will vary from the other. Some click once, and with some, you might experience two clicks.
- The Cap is unlike any other vaporizer, so give it a few tries empty to get the feel of its unique temperature-indicating click.
- Heat the Cap in a quiet area, listen, and feel, so you know what you are looking for. If you are using a torch lighter, this should not take more than 5 or 6 seconds. Heat the middle of the cap, not the end, and rotate while heating. If more than 4 seconds go by and you don’t hear the click, stop heating it and let it cool down.
- If you severely overheat your Cap, it can be permanently damaged. It is very important that you hear the cool down click or allow it to cool to the touch before heating it for the next cycle.
- It is VERY important to wait until you hear the cool down click before applying more heat.
- Depending on your personal preference and heat source, as well as how many cycles since the Cap was loaded, you may want to apply heat for 1-2 seconds after the click. This will provide a different level of roasted flavor.DO NOT APPLY HEAT FOR MORE THAN 3 SECONDS PAST THE CLICK! OVERHEATING WILL PERMANENTLY DAMAGE THE CAP!
- The fin on the cap is called "the digger outer."
- To remove consumed material from the chamber, use the built-in extractor or “digger outer” to empty the chamber.
- If your cap is loose, it just needs adjusting.
- Heating your cap after removing it from the liquid will ruin the cap. We do not recommend soaking your cap.
- When heating, focus the heat toward the middle and back of the cap, not the tip.
- The low-temp cap is designed for low-temperature and terpy hits.
- Caps will darken over time with continual use.
- The cap's click temperature is between 230-250 degrees Celsius, and the low-temp cap is between 205-220 degrees Celcius.
- The lines inside the cap are dye placed on the material by the manufacturer for identification.
VIDEO: How to Adjust your Captive Cap
VIDEO: How to Clean the Cap
VIDEO: The Low Temp Cap by DynaVap
VIDEO: The Armored Cap by DynaVap
The phonetic spelling for "DynaVap" could be represented as /ˈdaɪnəvæp/. Here, the phonetic symbols are used to represent the individual sounds in the word:
- /ˈdaɪ/ represents the "dai" sound, as in "dye" or "die."
- /nə/ represents the "nuh" sound, as in the first syllable of "nuclear."
- /væp/ represents the "vap" sound, as in "vapid."
Please note that phonetic transcriptions can vary depending on the phonetic system used and individual pronunciation differences. The above representation is based on the International Phonetic Alphabet (IPA) and provides a general approximation of the pronunciation.
Dai - na - văp
Hey there, fellow enthusiasts! If you're a part of the smoking community, you probably know that finding the right materials for your smoking devices is crucial. Titanium has been gaining popularity as an alternative to traditional materials like glass or ceramic. But the question arises: Is titanium safe to smoke out of? Let's dive into this topic and explore the ins and outs of using titanium for your smoking experience.
1. Understanding Titanium and Its Properties
Before we jump into safety concerns, let's get familiar with titanium. Titanium is a chemical element known for its strength, lightness, and corrosion resistance. It has found applications in various industries, from aerospace to medical implants. When it comes to smoking, titanium is used to create smoking devices such as pipes, bongs, and dab nails.
2. The Appeal of Titanium for Smokers
Titanium vs. Traditional Materials
One of the main reasons smokers are drawn to titanium is its durability and long-lasting nature. Unlike glass or ceramic, titanium is less prone to breakage, making it a reliable option for those who are often on-the-go or clumsy (we've all been there!).
Heat Retention and Distribution
Another advantage of using titanium is its excellent heat retention and distribution properties. When you're having a smoking session, titanium can maintain heat for a longer time, providing a consistent and enjoyable experience.
3. Is Titanium OK to Smoke Out of? The Burning Question!
Purity of Titanium
When it comes to safety, the purity of the titanium used in smoking devices matters. High-quality, medical-grade titanium is the safest option for smoking as it contains minimal impurities, ensuring clean and uncontaminated smoke.
Potential Risks of Low-Quality Titanium
Using low-quality or questionable titanium might pose risks. These can include the presence of harmful impurities, which may release toxic substances when heated. It's essential to source your titanium smoking devices from reputable sellers who prioritize quality and safety.
Titanium Oxide Formation
One potential concern is the formation of titanium oxide when exposed to high temperatures. While titanium oxide is generally considered safe, inhaling excessive amounts over prolonged periods might not be ideal. Therefore, moderation is key!
The Role of Proper Maintenance
Regular Cleaning for Safety
Whether you use glass, ceramic, or titanium, regular cleaning is vital for a safe smoking experience. Residues can accumulate inside the device, affecting the flavor and purity of the smoke. Cleaning your titanium smoking device following our guidelines will help you steer clear of any unwanted contaminants.
Avoiding Overheating
Overheating any material can lead to potential hazards. The same goes for titanium. To ensure safety, avoid excessively high temperatures during your smoking sessions, and give your device time to cool down between uses.
A Word on Health Concerns
General Smoking Risks
Regardless of the material you use, it's essential to acknowledge the general health risks associated with smoking. Inhaling any form of smoke can irritate the respiratory system and lead to health issues over time. Always smoke responsibly and consider alternative consumption methods if possible.
Medical Conditions and Precautions
Individuals with pre-existing respiratory conditions or health concerns should be extra cautious when smoking, regardless of the material used. If you have any doubts about smoking's impact on your health, it's best to consult a healthcare professional.
Titanium Alternatives
Exploring Other Materials
If you're still uncertain about using titanium, fear not! There are other safe and popular materials available for smoking devices. From glass to ceramic to quartz, each material has its unique advantages and considerations.
Conclusion
So, is titanium safe to smoke out of? In a nutshell, when you opt for high-quality, medical-grade titanium and practice proper maintenance, it can be a safe option for your smoking needs. Just like with any smoking material, moderation is essential, and always be mindful of your health.
Remember, choosing the right smoking device is a personal preference, and what works for one person might not work for another. Ultimately, the key is to prioritize safety, choose reputable sellers, and enjoy your smoking experience responsibly.
1. Can I use any type of titanium for smoking?
While titanium is generally safe for smoking when it's high-quality and pure, it's crucial to avoid using random scraps or low-quality materials, as they may contain harmful impurities.
2. Is titanium better than glass for smoking?
Both titanium and glass have their advantages and disadvantages. It ultimately depends on your preferences and lifestyle. If durability and heat retention are vital, titanium might be a better choice.
3. How often should I clean my titanium smoking device?
Regular cleaning is recommended after each smoking session or at least once a week, depending on how frequently you use it. This holds true for all of our DynaVap devices.
4. Can smoking titanium have any long-term health effects?
While titanium is generally safe, smoking, in general, can have long-term health effects, especially on the respiratory system. It's crucial to smoke responsibly and consider alternative methods of consumption.
5. Are there any special precautions for first-time titanium users?
If you're new to smoking with titanium, start with small amounts and be cautious with the temperature. Allow yourself time to get used to the experience and listen to your body's reactions.
Are you having battery or charging issues with your new Ispire Wand?
Here are some steps to troubleshoot your device before filing a warranty claim:
When you first get your device make sure to fully charge it before use. If you did not charge your device before use and notice the battery depleting please fully charge the unit and let us know if you still notice the battery quickly draining.
If you receive replacement batteries due to draining issues or charging issues, please make sure to always fully charge the batteries before use. One replacement of batteries is provided in the warranty.
Are your batteries not registering in the device? Getting an error2 message?
Please remove the batteries completely and rotate them by flipping then and switching their position. Turn the device back on to see if the issue persists.
If you still are experiencing issues, please contact customer support so we can assist.
Your torch might have some built up gas in the tank. Try Purging your torch.
Here is some information on how you can purge your torch. Let us know if that helps at all. To purge your torch, please follow these steps: Flip the lighter upside down and use a small screwdriver or a narrow tool to compress the fuel valve and release the air. You may notice a small amount of fuel escaping during this process. Once the valve stops hissing, it indicates that the air has been fully expelled. Then, adjust the flame height to its lowest setting (-) and refill the tank.We hope that these troubleshooting suggestions help resolve the issue with your torch. If the problem persists or if you have any further concerns, please do not hesitate to let us know. We are here to assist you.
Here is a short video on how to purge your torch.
If you have purged your torch and you are still experiencing issues please contact Customer Service.
Unveiling the Best Materials for DynaVap Products: Titanium vs. Stainless Steel
When it comes to the world of vaping, DynaVap stands tall as a brand that prioritizes quality above all else. At DynaVap, we take pride in using only the finest materials to craft our products, ensuring that our customers get the best vaping experience possible. One unique feature we offer is the opportunity for our customers to compare different metals when purchasing tips, condensers, and screens. In this article, we will delve into the exceptional qualities of Grade 2 titanium and medical-grade stainless steel, shedding light on the distinct performance characteristics of each metal within our devices. So, let's explore the wonders of titanium and stainless steel and see which one suits your vaping preferences best.
Grade 2 Titanium: Unmatched Strength and Durability
Our titanium components are meticulously crafted from Grade 2 titanium, a metal renowned for its exceptional strength and durability. Titanium boasts a lightweight nature, making it a popular choice among vaping enthusiasts. Compared to stainless steel, titanium is three to four times stronger, making it highly resistant to bending or warping. This optimal durability ensures a longer lifespan for your DynaVap products, providing you with a reliable companion on your vaping journey.
Medical-Grade Stainless Steel: Reliability and Safety
On the other hand, we have our stainless steel components, which are made from top-notch medical-grade stainless steel. When it comes to reliability and safety, stainless steel shines bright. This metal is specifically chosen for its ability to withstand wear and tear, ensuring that your DynaVap products remain in top-notch condition for years to come. Additionally, stainless steel offers superior scratch resistance, keeping your devices looking sleek and pristine even after extended use.
Titanium vs. Stainless Steel: The Ultimate Showdown
1. Weight and Strength: As mentioned earlier, titanium is a clear winner in terms of being lightweight and incredibly strong. This means that you can enjoy your vaping sessions without the burden of a heavy device. Stainless steel, while not as light as titanium, still strikes a good balance between weight and sturdiness.
2. Heat-Up Time and Heat Distribution: Titanium takes the lead once again in terms of heat-up time and heat distribution. With its faster heat-up time and even heat distribution, titanium ensures an enhanced vaping experience, giving you the flavors you love with every draw. Stainless steel, though not as quick to heat up as titanium, still does a commendable job in providing a satisfying vaping experience.
3. Cost-Effectiveness: Stainless steel emerges as the more budget-friendly option compared to titanium. If you're looking for a high-quality vaping experience without breaking the bank, stainless steel components might be the way to go.
4. Compatibility: Both titanium and stainless steel tips are designed to be compatible with all DynaVap devices, ensuring that you have the flexibility to choose the material that suits your preferences best.
At DynaVap, we firmly believe in empowering our customers with the freedom to make choices that align with their preferences. Whether you choose titanium or stainless steel components for your DynaVap products, rest assured that you will experience exceptional performance and reliability.
In conclusion, the choice between titanium and stainless steel components ultimately depends on your personal preferences and priorities. If you value lightweight strength, rapid heat-up time, and even heat distribution, titanium is the metal for you. On the other hand, if you seek reliability, scratch resistance, and cost-effectiveness, stainless steel is a solid contender. Whichever metal you choose, you can trust that DynaVap's commitment to using the highest quality materials will ensure an unparalleled vaping experience.
So, why wait? Explore the wonders of titanium and stainless steel components for your DynaVap devices today and elevate your vaping journey to new heights!
Reasons as to Why Vaporizing an Herb Can Vary in Vapor Density
Vaporizing herbs has become a popular method for consuming various botanicals, including cannabis. Unlike smoking, which involves the combustion of plant material, vaporizers heat the herbs until they release their active components into a vapor that is then inhaled. This article explores the fascinating reasons behind the variations in vapor density that users may encounter during their vaping sessions.
What is Vapor Density?
Vapor density refers to the concentration of vapor particles in the air produced when herbs are vaporized. It determines the thickness of the vapor cloud exhaled during vaping. Higher vapor density results in dense, visible clouds, while lower vapor density may produce wispy or barely visible vapor.
Importance of Vapor Density in Vaping
Vapor density plays a crucial role in the overall vaping experience. It affects the flavor, potency, and smoothness of each hit. Achieving the ideal vapor density enhances the pleasure and effectiveness of vaping.
Factors Affecting Vapor Density
Several factors contribute to the variation in vapor density when vaporizing herbs. Let's explore each of them in detail:
Temperature
The temperature significantly impacts vapor density. Higher temperatures tend to produce denser vapor clouds, as more active compounds are released from the herbs. However, excessively high temperatures can lead to harsh, bitter vapor. Finding the optimal temperature for your preferred vapor density is essential.
Herb Moisture Content
The moisture content of the herbs affects vapor density. Drier herbs may produce lighter vapor, while moister herbs can create denser clouds. Properly curing and storing herbs can help maintain the ideal moisture level for optimal vapor density.
Herb Quality
The quality and freshness of the herbs play a crucial role in vapor density. High-quality, fresh herbs are more likely to produce denser and more flavorful vapor. Sourcing herbs from reputable suppliers ensures a satisfying vaping experience.
Vaping Device and Technology
The type of vaping device and its technology influence vapor density. Different devices may use convection or conduction heating methods, affecting the efficiency of vaporization. Additionally, the design of the vapor pathway and airflow can impact the thickness of the vapor clouds.
The Role of Grind Consistency
Fine Grind vs. Coarse Grind
The consistency of the herb grind affects vapor density. A finer grind allows for more efficient vaporization, leading to denser clouds. In contrast, a coarser grind may result in lighter vapor. Experimenting with different grind consistencies can help find the perfect balance.
Finding the Sweet Spot. Discovering the ideal grind consistency for your preferred vapor density can enhance your vaping experience. Depending on the vaping device and herb type, users may find different grind levels provide varying results.
Packing Techniques
Loose Pack
Loose packing of herbs in the vaping chamber allows for better airflow, resulting in denser vapor clouds. This technique is preferred by those who enjoy robust hits and denser vapor.
Tight Pack
A tightly packed chamber restricts airflow but may lead to more concentrated vapor. Users seeking stronger flavors might choose this packing method, even if it sacrifices some vapor density.
Inhaling Methods
Slow and Steady
Taking slow, steady draws allows more time for heat to vaporize the herbs fully. This method often produces denser vapor and is favored by experienced vapers.
Quick Draw
Conversely, quick draws can lead to lighter vapor, but they might be preferred by those seeking a smoother, more gentle vaping experience.
Vapor Pathway and Airflow
Keeping It Clean
A clean vapor pathway is crucial for achieving optimal vapor density. Residue buildup can impede vapor flow, resulting in lighter clouds. Regular cleaning ensures consistent performance.
Airflow Adjustments
Some vaping devices allow users to adjust the airflow, influencing vapor density. Experimenting with different airflow settings can help find the sweet spot for individual preferences.
The Impact of Herb Type
Dry Herbs
Different herbs have varying compositions, leading to distinct vaporization characteristics. Understanding how different dry herbs behave during vaporization can help users control vapor density.
Concentrates and Oils
Vapor density can differ significantly when using concentrates and oils. These products often yield denser vapor clouds due to their concentrated nature.
Temperature and Cannabinoids
Understanding Cannabinoids
Cannabinoids, such as THC and CBD, have varying boiling points. Different temperatures can extract specific cannabinoids, affecting both vapor density and the overall experience.
Terpenes and Flavor
Herbal vapor generated by non-combustive means provides a cleaner, purer, and more enjoyable taste, negating many caustic fumes and toxins generated by smoking. Terpenes, the aromatic compounds in herbs, play a significant role in flavor profiles.
Conclusion
In conclusion, vaporizing herbs offers a safer and cleaner alternative to smoking. Vapor density varies due to several factors, including temperature settings, herb moisture content, herb quality, and the type of vaping device used. Users can optimize vapor density by experimenting with grind consistency, packaging techniques, inhaling methods, and airflow adjustments. Understanding the impact of herb types, temperature, and cannabinoids on vapor density allows users to tailor their vaping experience to their preferences. So, embark on your vaping journey with confidence, armed with the knowledge to enjoy rich and satisfying vapor clouds.
Q1: Can I achieve higher vapor density by using the low temp cap?
No, the Low temp cap is designed to click at a lower temperature so you get more terpy flavorful hits, so the vapor from the draw will be less dense.
Q2: Is vapor density an indication of herb potency?
While vapor density can somewhat reflect the potency of the herb, it's not the sole determinant. The quality of the herb and its cannabinoid content also play significant roles.
Q3: How often should I clean my vaporizer to maintain vapor density?
Regular cleaning is vital for maintaining vapor density. Clean your vaporizer after every few sessions, especially if you notice a decline in vapor production.
Q4: Can I mix different herbs to achieve a unique vapor density and flavor?
Absolutely! Mixing different herbs can lead to exciting flavor profiles and varying vapor densities. Just make sure the herbs have similar vaporization temperatures.
Q5: Are there any herbs that naturally produce denser vapor clouds?
Yes, certain herbs are known for producing thicker vapor. Herbs like lavender and chamomile are popular choices for their dense and aromatic vapor clouds.
We use Trustpilot to capture our reviews. Here is our Trustpilot page!
If you have any further questions please do not hesitate to reach out to Customer Service!
Overheating will darken or dissipate the color of your cap quicker. As well as any oils on your fingers left on the cap with heat will cause the cap to lose color.
The PVD coating on the caps, especially the Rosium, is the thinnest coating, only a couple of microns thick.
Once heated, the bond of the coating can break down. This is why overheating will change the color drastically or discolor the caps. Regular heating shouldn't change it much.
There will be some patina development and minor changes. There will be minor changes in color irrespective of the heat source. You will notice the color change more drastically with a torch, it is less noticeable with an induction heater, but it still does happen.
Please watch this video for more information.
VIDEO: What is PVD Coating?
Warranty
DynaVap Cap Warranty
- Customers may return the cap under our 100% Satisfaction Guarantee if not satisfied within 90 days, following the procedures and qualifications stated in that Policy.
For Cap product failures or manufacturing defects:
Please contact Customer Support to start the claim. All caps are covered by a limited lifetime warranty.
Within 90 Days of purchase: You will be asked for proof of purchase and for deactivation of the cap. Please provide proof by a photo showing the deactivated cap, with the customer's name or order number on a piece of paper shown in the picture with the deactivated cap. We will then replace the cap and cover the shipping for the replacement.
After 90 days of purchase: We will ask for the proof of purchase and for deactivation of the cap. Please provide proof by a photo showing the deactivated cap, with the customer's name or order number on a piece of paper shown in the picture with the deactivated cap. After we verified deactivation we will issue a code for a new cap that can be added to a future purchase. The customer will be responsible for any shipping costs, duties, and/or taxes.
*PLEASE NOTE THE WARRANTY COVERS ALL CAPS, HOWEVER THEY WILL BE REPLACED WITH OUR STANDARD CAP, CAPTIVE CAP, OR LOW TEMP CAP. WE WILL REPLACE AN ARMORED CAP FOR AN ARMORED CAP. WE CANNOT REPLACE COLORED CAPS.*
If you have more than one cap you are wanting to file a claim for, please provide a photos of all of the caps deactivated. The number of caps in the photo we will replace and issue an invoice for the shipping fee if they fall outside of the 90 day window.
Do not hesitate to reach out if you have any questions or concerns.
Warranty for DynaVap Manufactured Devices
At DynaVap, we stand behind the quality of our products and provide an unparalleled limited lifetime warranty to ensure your satisfaction. We're dedicated to resolving any functional issues on the devices we manufacture, and we're committed to doing so indefinitely. Our "Covered Devices" include a range of exceptional products designed to elevate your experience:
- The 'B'
- The 'M'
- VonG
- Omni
- WoodWynd
- Tips
- Metal stems (excluding wood and glass)
- Condensers
Warranty Coverage Clarifications
It's essential to understand the scope of our warranty coverage:
- The coverage does not extend to caps, CCDs, O-rings, or other accessories.
- Cosmetic defects are not included in the warranty (excluding manufacturing machining marks)
- Wood is a dynamic material and can change based on the care and environmental conditions. The WoodWynd stem is covered by the 90-day satisfaction guarantee and is covered by a limited warranty for 6 months from the date of purchase by the original buyer. After the 90-day satisfaction period, the customer will pay for shipping to return the stem.
Product Replacement
In the rare event that you experience an issue with your covered device, rest assured that we'll strive to provide a solution. Depending on our current inventory, we may replace your item with a comparable product, ensuring that your experience remains seamless.
Warranty Exclusions
While our warranty is comprehensive, there are certain exclusions to be aware of:
- Limited-run products
- Giveaway items
- Second-hand purchases
- Customized items
- Free gifts
At DynaVap, we're dedicated to your satisfaction and ensuring that your DynaVap manufactured device delivers a top-tier experience. If you have questions about our warranty or need assistance, our support team is ready to help. Your enjoyment of our products is our ultimate goal!
ISPIRE provides a one-year warranty for its products, covering defects in materials and workmanship for the original purchaser. If the device is damaged or defective we will be happy to replace it.
To obtain warranty service within the one-year period please contact Customer Support and provide the following:
Please include your proof of purchase, either the order number or receipt from the retail location
- Your Name and email
- The serial number of the unit
- A description of the issue you are experiencing
- The address for the replacement to be shipped
We apologize for any inconvenience caused and appreciate your understanding. If you have any further questions or need assistance, please feel free to reach out to us.
- All Lighters and Torches sold by DynaVap will be covered by us for 90 days from the date of original purchase, and by the original purchaser (see gift purchases above).
- After 90 days please contact DynaVap Customer Support and we will direct you to the proper manufacturer for assistance with a replacement.
Your Satisfaction is Our Priority!
Warranty Guidelines
At DynaVap.com, we're committed to ensuring your complete satisfaction with your purchases. If you encounter any issues, please don't hesitate to reach out to our dedicated Customer Support team for swift assistance in finding a resolution. Depending on the situation, you may be asked to provide photos and/or videos as well as return the product for inspection.
Ispire Wand Warranty
We have partnered with Ispire to help with their Ispire Wand warranty claims. The Ispire Wand is covered by a one year warranty. Please reach out to us so we can assist with the warranty process.
DynaTec Heaters
Covered by a one year warranty. The heaters have been discontinued by the manufacture. WE require proof of purchase to proceed with the warranty claim. If your heater was purchased within the year we would issue store credit for DynaVap.com or DynaVap.eu in the amount that you have paid for the unit. If the unit has exceeded the year warranty we are happy to provide a discount for a future purchase.
Important Warranty Considerations
It's important to recognize that while we stand by the quality of our products, there are certain conditions to bear in mind, regardless of your purchase date. We want to be transparent about our policy, so here are the conditions that apply:
Wood is a dynamic material and can change based on the care and environmental conditions. The WoodWynd stem is covered by the 90-day satisfaction guarantee and is covered by a limited warranty for 6 months from the date of purchase by the original buyer. After the 90-day satisfaction period, the customer will pay for shipping to return the stem.
Please contact us at customerservice@dynavap.com to start your warranty claim process.
Unfortunately, we're unable to accept returns for the following scenarios:
- Products damaged due to misuse, negligence, or improper care
- Products exhibiting extreme abuse or unusual wear and tear
- Products impacted by natural disasters, fire, accidents, drops, or personal misplacement
- Products with missing components or from brands not within our inventory
- Products sold in sets (e.g., 3-packs) but returned individually
- Products that have been excessively contaminated or soiled beyond reasonable expectations
- Cases of repetitive misuse of our return policy
- Minor color imperfections on colored devices
- All merchandise sales are considered final
-The Warranty Excludes limited-run products, giveaway items, second-hand purchases, and customized items.
Limited 3rd Party Product Warranty
In cases involving third-party items, we extend a limited warranty for manufacturing or production issues. If you encounter any such issues, please bring them to our attention within 14 days of receiving your order. Proof may be requested. Depending on the situation, returning the defective item might be necessary for assessment. Third-party items encompass a range of products, including but not limited to water pipes, grinders, glass products, and DynaStashes.
At DynaVap.com, we value your trust and strive to ensure your satisfaction. If you're ever unsure about our warranty policy or need assistance, our Customer Support team is here to help. Your positive experience remains our primary goal!
archivos
Account
Do you want to clear your personal data from our database?
Please email Customer Support at customerservice@dynavap.com or submit a request here.
Please include:
- Your Email Address
- Your Name
- Request for Removal in writing
Allow 48-72 hours for the changes to take effect
Payment
VISA, Mastercard, American Express, Discover
Sezzle - more info
LATE OR MISSING REFUNDS
Please allow 3-4 business days for any funds to show back into your account. If you do not see the refund first contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact Customer Support.
DynaVap uses a system for fraud prevention that automatically cancels orders deemed as 'high risk'. If you feel your order has been cancelled by mistake, please reach out to customer service.
Returns
If you are dissatisfied with a DynaVap manufactured product you purchased from DynaVap, please return it for a full refund within 90 days of your order date, no questions asked. This 90-day 100% Satisfaction Guarantee covers all DynaVap Manufactured devices purchased directly from Dynavap.com. Products covered by this guarantee include The ‘M’, the ‘B’, VonG, Omni, and WoodWynd Devices as well as tips, caps, condensers, spinning mouthpieces, the Armored Cap, DynaCoil, and SlingStash.
- The product does not need to be returned with the original packaging.
- All returns must be from the original purchaser with proof of purchase.
- Gifts - The customer must provide a connection to the original purchaser, such as an order number or proof of purchase. A DynaVap online store credit will be issued for gift returns.
- The customer is responsible for any return shipping charges.
- DynaVap will only refund the cost of the goods returned. We will not refund shipping charges or any duties or taxes paid.
- The refund will be processed after the return has been received and processed at DynaVap.
HOW TO SEND US A RETURN:
First please send us a return request. After you request has been accepted you will be provided instructions for the return.
To be able to process your return quickly please include your Name, Order Number, and Reason for Return to:
DV Fulfillment
ATTN: Returns/Exchange
6371 North Towne Rd.
Windsor, WI 53598
Once we receive and accept the return, a refund will be processed. Once the refund is processed, you will receive an automatic email confirmation. Please allow 3-5 business days for funds to be returned to the card used for purchase.
WARRANTY CLAIMS
If you have any problem with something you purchased from DynaVap.com, please reach out to Customer Support immediately so we can help you with a resolution. Customers may be required to send a photo(s) and video(s) and may have to send the product back for inspection.
It is important to note that nothing lasts forever or handles every abuse. The following conditions apply regardless of when you made your purchase.
Sorry, we cannot accept returns for:
- Products damaged by misuse, negligence, improper care
- Products showing extreme abuse or unusual wear and tear
- Products lost or damaged through natural disasters, fire, accidents, drops, or personal misplacement
- Products with missing parts or pieces, or brands we don’t sell
- Products sold in multiples, such as 3-packs, but returned individually
- Products that have been contaminated or soiled beyond a reasonable expectation
- Repetitive abuse of our return policy
- Minor imperfections with the coloring on any of the colored devices
- All Merchandise Sales are Final
DynaVap Manufactured Devices:
- We will take care of any Functional Issues on Covered Devices forever. “Covered Devices” include:
- This does not include:
- Cosmetic defects are not covered under the Warranty (unless the claim is made within 90 days, based on the 100% Satisfaction Guarantee)
- We may need to replace your item with a comparable product depending on the current inventory.
- The Warranty Excludes limited-run products, giveaway items, second-hand purchases, and customized items.
100% Satisfaction Guarantee Qualifications
If you are unsatisfied with a DynaVap manufactured product you purchased from DynaVap, return it for a full refund within 90 days of your order date, no questions asked. This 90-day 100% Satisfaction Guarantee covers all DynaVap Manufactured devices purchased directly from Dynavap.com. Products covered by this guarantee include The ‘M’, the ‘B’, VonG, Omni and WoodWynd Devices as well as tips, caps, condensers, spinning mouthpieces, the Armored Cap, DynaCoil, and SlingStash.
- The product does not need to be returned with the original packaging.
- All returns must be from the original purchaser with proof of purchase.
- Gifts - The customer must provide a connection to the original purchaser, such as an order number or proof of purchase. A DynaVap online store credit will be issued for gift returns.
- The customer is responsible for any return shipping charges.
- DynaVap will only refund the cost of the goods returned. We will not refund shipping charges, or any duties or taxes paid.
- The refund will be processed after the return has been received and processed at DynaVap.
- If you purchased DynaVap products from a retailer location or website, please contact the retailer directly for any assistance with any problems you may encounter with your purchase.
- If you have any questions or concerns with your purchase and you are not getting assistance from the retailer, please contact DynaVap Customer Support directly for further assistance.
GIFTS
If you are purchasing as a gift, please keep your proof of purchase. If the item was marked as a gift when purchased and you do not have proof of purchase, you will receive store credit. Once the returned item is received, a store credit code will be emailed to you for the current price of the item.
DynaVap Bundles
If you purchased a product as part of a bundle, you may receive partial credit based on the bundle pricing.
Please view our return policy before sending a self serve return
How to Submit a return request
Click the profile icon in the upper right corner of DynaVap.com navigation to log into your account and request a return.
1. Log in to your account:
1. In the Email field, enter your email address, and then click Continue.
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the online store, and then enter the six-digit verification code.
2. Locate the order that you want to submit the return for.
3. If your order has more than one item, then select the items and quantity that you want to return.
4. Select a return reason and add a note (if applicable).
5. Click Request Return.
- If your return request is approved you will be responsible for the return shipping. You will be provided instructions to send the order back.
- To quickly refund you for your order please include your order number on the outside of the package. Drop your returned items at the shipper of your choice. After the product is returned, you will receive a refund.
- If your return is denied, please contact customerservice@dynavap.com for further assistance.
Shipping
DynaVap offers 100% discreet shipping.
DISPATCH TIMES
Orders are usually dispatched within 1-2 business days of payment of the order. Our fulfillment department operates Monday – Friday 9-4CST. Except for national holidays, at which time the fulfillment department will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Transit Time Domestically
In general, domestic shipments are in transit for 7-10 business days or less. These times may vary.
Transit time Internationally
Generally, orders shipped internationally are in transit for 3 – 15 days. These items may vary depending on the shipping destination and the chosen shipping option.
Change Of Delivery Address
Please verify the delivery address before placing your order. We can change the address at any time before the order has a tracking number attached. Once the tracking number is attached we can no longer make any changes, please contact us so we can contact the delivery service and work with you and get you your package.
Delivery Time Exceeded
If the delivery time has exceeded the forecasted time or if your package does not arrive within 72 hours after receiving the delivery confirmation, please contact us so that we can conduct an investigation.
INTERNATIONAL SHIPMENTS
DynaVap does ship internationally, with a few exceptions. Shipping and handling costs are non-refundable. Zonos calculates duty fees and taxes, and we cannot make any adjustments to these fees. To know what the fees will cost you beforehand, add items to your cart, before checking out, for an estimate.
Countries DynaVap does not ship Retail Orders to Russia, Serbia, Brazil, Mexico, India, Turkey, Thailand, Venezuela
Temporary Countries we are not shipping Retail Orders to Ukraine, Belarus
*Please check out our Where to Buy section for retailers in your area offering our products*
CARRIERS
Domestic (USA) shipments ship via USPS or UPS.
International shipments ship via DHL or USPS.
For any orders being delivered through a freight forwarding service, we are not responsible for any delivery issues that may occur. Any orders returned will be refunded except for the shipping fee. If the package is confiscated and not returned, no refund will be issued.
**International orders that are refused by a customer at Customs will NOT be refunded. Please know your country's duty & tax rates before your order is placed. No refund will be offered in these refusal cases.**
PACKAGE PROTECTION
With our Package Protection, there’s no need to wait weeks (or longer) for claims to be processed by shipping carriers. For only ~3.5% of the package value, protect 100% of your parcel and receive a replacement as soon as we receive your claim.
WHAT WE DEEM AS LOST OR STOLEN:
The carrier status states "delivered", but you have not received it. Depending on where you live, we ask that you allow up to 10 business days for United States domestic shipments (15 days for international shipments, including Canada) for your parcel to be delivered.
Sometimes the carrier prematurely marks your package as delivered and tries a redelivery, please allow 48 hours before contacting Customer Support.
WHAT WE DEEM AS DAMAGED GOODS:
Items arrive damaged in transit - the product is dented, scratched, or contains a broken element. This does not include product packaging. Some of your order is missing due to the package opening and being lost in transit. If your product is damaged, you have seven (7) days from the confirmed delivery date to report damage with photographic evidence.
WHAT WE DO NOT COVER:
Missing parcels or redelivery fees due to incorrect address information provided by you. Delays in transit, are the responsibility of carriers like USPS, UPS, FedEx, etc. Order marked as unfulfilled or unshipped. This may be due to inventory issues or order delays. Orders stuck in customs - we cannot be held responsible for customs delays. Please get in touch with your courier and pay the required customs fees. If you refuse customs payments, we are not liable for any return to sender fees and these will be deducted from your refund.
HOW TO SUBMIT YOUR CLAIM:
If your parcel is lost or damaged, please contact customer service here Contact Form.
We will need your order number, description of the issue, and photos if applicable.
ORDER ISSUE INQUIRIES
If something is missing from the order, customers will be required to send a picture of everything that was received in the order as well as the packing slip (options available will be decided by the customer service representative based on the issue) to reship the missing item or refund.
We are not able to make any changes to orders once they are processed. If you need to modify an order and you have not received tracking information, please contact customer service. The order will be canceled and refunded so a new order can be placed by you with the updated items.
If the order has been processed and you have received tracking information, and a modification was needed, a separate order may need to be made for the additional item(s). If you need to remove an item from the order, the order will need to be delivered, and the item(s) will need to be sent back for a refund. Please refer to our return policy.
We cannot accept any requests to swap out or add any additional items placed in the notes section of your order.
For all customer service inquiries, please submit an inquiry with Customer Support.
Upon receiving the items, please verify the quantity and condition of all contents. If you are missing any items or if the item(s) arrived damaged, please contact us Customer Support as soon as possible.
Package protection is completely optional. If you do not want package protection on your order, please make sure to uncheck the box at check out.
PACKAGE PROTECTION
With our Package Protection, there’s no need to wait weeks (or longer) for claims to be processed by shipping carriers. For only ~3.5% of the package value, protect 100% of your parcel and receive a replacement as soon as we receive your claim.
WHAT WE DEEM AS LOST OR STOLEN:
The carrier status states "delivered", but you have not received it. Depending on where you live, we ask that you allow up to 10 business days for United States domestic shipments (15 days for international shipments, including Canada) for your parcel to be delivered.
Sometimes the carrier prematurely marks your package as delivered and tries a redelivery, please allow 48 hours before contacting Customer Support.
WHAT WE DEEM AS DAMAGED GOODS:
Items arrive damaged in transit - the product is dented, scratched, or contains a broken element. This does not include product packaging. Some of your order is missing due to the package opening and being lost in transit. If your product is damaged, you have seven (7) days from the confirmed delivery date to report damage with photographic evidence.
WHAT WE DO NOT COVER:
Missing parcels or redelivery fees due to incorrect address information provided by you. Delays in transit, are the responsibility of carriers like USPS, UPS, FedEx, etc. Orders marked as unfulfilled or unshipped may be due to inventory issues or order delays. Orders stuck in customs - we cannot be held responsible for customs delays. Please get in touch with your courier and pay the required customs fees. If you refuse customs payments, we are not liable for any return to sender fees and these will be deducted from your refund.
HOW TO SUBMIT YOUR CLAIM:
If your parcel is lost or damaged, please contact customer service here Contact Form.
We will need your order number, description of the issue, and photos if applicable.
If you have tracked your order and the tracking shows that the package has been delivered but you are not able to locate it please start by doing the following:
- Please check all areas around your home, or with an apartment office to make sure you have exhausted all efforts to locate the shipment.
- Allow 48 hours from the delivery scan to allow the carrier to deliver your order.
- Contact the shipping provider ( USPS, UPS, DHL) and see if they can assist you with tracking your shipment.
- If you are still not able to locate the shipment after this time has passed please reach out to DynaVap Customer Support for available solutions.
Contact Links for our carriers:
DHL - Click Here
UPS - Click Here
USPS - Click Here
You can find more information at this link.
In general, UPS Ground takes 2-5 business days. Please note that these delivery times are not guaranteed and can be affected by unseen circumstances. After the package has shipped we are no longer responsible for any lost, stolen, or damaged packages.
**Shipping Information:**
Looking to buy DynaVap products? We've got you covered! We offer shipping services worldwide, with some exceptions. Whether you're in the heart of the country or on the outskirts, we'll get our quality products to your doorstep hassle-free.
**International Shipping Details:**
While we strive to serve customers worldwide, there are a few countries where we currently do not ship retail orders. These include Russia, Serbia, Brazil, Mexico, India, Turkey, and Thailand. Additionally, we are temporarily unable to ship retail orders to Ukraine and Belarus.
Please note that our policy is consistent across all countries – we do not make any exceptions to the list of countries where retail orders cannot be shipped. We do not support freight forwarding shipping providers.
**Discover Local Retail Options:**
Want to see DynaVap products up close before purchasing? Check out our extensive network of retail locations. Find retailers in your area through our "Find a Store" map. This way, you can experience our products firsthand and get personalized assistance from local experts.
**Learn More About Shipping:**
For a comprehensive understanding of our shipping and handling procedures, please refer to our Shipping and Handling Policy. We want you to feel confident and informed about the entire process.
At DynaVap, we're dedicated to providing top-notch products and services. Feel free to explore our offerings and reach out if you have any questions. Your satisfaction is our priority!
Website
Are you getting an error message or having trouble processing your order?
- Start by checking the items in your cart (some torches are not able to be shipped internationally)
- Review all information entered
- Do we ship to your country? HERE
- If you are still having trouble Clear your Browser History & Cache
- Close your browser
- Come back to Dynavap.com and try again
- If you continue to have trouble, please contact Customer Support for assistance
Maybe you changed your mind or remembered something you left out. Maybe you no longer want to share your experience. Whatever your reasons, you can always edit or delete a review you wrote on Trustpilot. Trustpilot reviews are user-generated content, so it’s up to the person who wrote and owns the review to edit or delete it. If you’ve had a change of heart, or just want to update what you’ve written, here’s how to edit or delete your review.
Edit your review
- Go to Trustpilot.com and click Log in in the top right-hand corner. Log in with your account details.
- Under your user icon in the top right-hand corner, select My Reviews from the drop-down menu. Select the Product Reviews tab.
Edit or delete your review – Trustpilot Help Center
- Find the review you want to edit. At the bottom of the review, click Edit. A new window will appear - click Edit review.
Edit or delete your review – Trustpilot Help Center
- Edit your review. You can change your star ratings and your review text. If you’re updating the review, we recommend indicating that the review is updated in the body of the text.
Edit or delete your review – Trustpilot Help Center
- Click Submit updated review to publish the changes.
Edit a product review
- Go to Trustpilot.com and click Log in in the top right-hand corner. Log in with your account details.
- Under your user icon in the top right-hand corner, select My Reviews from the drop-down menu. Select the Product Reviews tab.
Edit or delete your review – Trustpilot Help Center
- Find the review you want to make changes to, then click Edit. A new window will appear - click Edit review.
Edit or delete your review – Trustpilot Help Center
- Edit your review. You can change your star ratings and your review text. If you’re updating the review, we recommend indicating that the review is updated in the body of the text.
Edit or delete your review – Trustpilot Help Center
- Click Submit updated review to publish the changes.
Delete your review
If you delete a review, it's gone for good. We can't recover it, so make sure that’s what you want to do.
- Go to Trustpilot.com and click Log in in the top right-hand corner. Log in with your account details.
- Under your user icon in the top right-hand corner, select My Reviews from the drop-down menu.
- You can filter by Service Reviews or Product Reviews. Find the review you want to delete. At the bottom of the review, click Delete.
Edit or delete your review – Trustpilot Help Center - In the dialog box, click OK to confirm.
Find more information at TrustPilot Support
If you have any other questions please reach out to us at customer support.
DynaNews
Check out DynaVap in the News here.
¿Necesita ponerse en contacto con nosotros?
Envíenos sus preguntas o comentarios con el formulario de la página de contacto y nos pondremos en contacto con usted lo antes posible.