Refund policy

90-day Guarantee Qualifications:

DynaVap will happily accept returns from customers who purchased an “M,” “Omni,” “VonG(i),” or “B” directly from us within 90 days. Returns eligible for a refund must be in original packaging and in reasonable condition. Our policy does not cover any item lost, stolen, dropped, or water damaged. If you are unsatisfied with your purchase of the “M,” “Omni,” “VonG(i),” or “B,” please send it back in a timely manner to receive your refund faster!

RETURN TO:
DV Fulfillment
ATTN: Returns/Exchange
6371 North Towne Rd.
Windsor, WI 53598

Include your name, address, order number, and a brief reason for the return. If this information is not provided, we cannot guarantee that we can process your refund. Once we receive and accept the return, a refund will be processed. Once the refund is processed, you will receive an automatic email confirmation. Please allow 3-5 business days for funds to be returned to the card used for purchase. DynaVap will only refund the cost of the goods returned but will NOT refund the cost of any shipping paid.

WARRANTY CLAIMS

Customers may be required to send photo(s) and/or video(s) and may have to send the product back for inspection (options available will be decided by the customer service representative based on the issue) to receive a warranty replacement. We do not replace third-party items. **ALL DYNATEC INDUCTION HEATERS ARE COVERED BY A 12-MONTH WARRANTY FROM THE DAY OF PURCHASE**

The Ispire Wand holds its own warranty. Please be sure to register your device here. If there are any issues, Ispire will assist you. Third-party items may be refunded after proof of any manufacturing/ production issues. Any manufacturing/ production issue inquiries must be done within 14 days of retrieval of the order. Return of the defective item may be needed. Third-party items include but are not limited to water pipes, torches, grinders, glass products, and DynaStashes.

LATE OR MISSING REFUNDS (IF APPLICABLE) First contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please get in touch with us.

EXCHANGES (IF APPLICABLE) It is the purchaser’s responsibility for any returns. Exchanges will be processed by refunding the purchase and having a new order placed. Except for manufacturing issues, you will have the option of a refund or replacement.

GIFTS If purchasing as a gift, please keep your proof of purchase. If the item was marked as a gift when purchased and you do not have proof of purchase, you will receive store credit. Once the returned item is received, a store credit code will be emailed to you for the amount the item is currently priced at.