Battery Independence Sale 2020 FAQ
Q: Sale Start Date:
A: Tuesday, June 30 at 8:00AM CT
Q: Sale End Date:
A: Sunday, July 5 at 11:59PM CT
Q: What makes the Limited Edition PhantoMs different?
A: The 'Celebrate Freedom' PhantoMs have an American flag logo lasered to the Cap and 'Celebrate Freedom' text lasered on the PhantoM (2019).
Q: When will my order ship?
A: Orders will ship out every business day as usual. During sale times, this could expand to 2-3 days.
Q: I want to change this Bundle/Pack/Kit, can you substitute that out for me?
A: Unless otherwise noted in the product description, the bundles/packs/kits do not allow substitutions.
Q: Can I add to my order after it has been placed?
A: We understand that it can be difficult to decide on what items you want, but please do so before placing the order as any order changes will require us to completely cancel the order and refund the transaction. We do our best to get to any emails with order changes prior to shipping items but, to ensure fast processing, your order may ship before we see any requests for changing the order. To avoid these situations and additional shipping fees, please ensure your purchase is complete prior to completing your order.
Q: My order is not going through. I keep getting an AVS error, but I see the funds are being taken from my account. What is going on?
A: If you are receiving an AVS error, please contact your financial institution and verify that the information is an EXACT match to what they have on file. Any discrepancy will result in a declined purchase and a temporary hold on your account for the order value.
Q: I made a mistake in my order. How do I correct the mistake?
A: If you made a mistake when purchasing, please use the contact form or give us a call at (719) DYNAVAP as soon as possible.
Q: If I purchase an hour after the sale ends, can I please get the discount?
A: No, if you would like to make a purchase and receive the discounts/promotions, the sale must be completed prior to the sale ending. Please do not wait until the last minute to make your purchase because, if you encounter any technical issues or issues with your card, we will not be able to honor the promotions after the sale end time.
Q: Are there any rain checks for out of stock items?
A: No, all the items during the sale are 'while supplies last.'
Q: What products aren't being discounted in the sale?
A: Precious Metals and C-Vaps, along with the 3 x new Bundles. The Bundles are heavily discounted as they stand.
Q: What if I am having issues with my shipped package?
A: Right now, carrier services are experiencing slight delays. Please give your package 14 days to get to you before contacting us. Thank you for your understanding.